Careers

About the Role

Do you have a passion for taking care of pets and the people who love them? At Northridge Animal Hospital, we are passionate about the care we provide to our patients and clients. Our goal is to provide the finest quality care over the lifetime of our patients and to establish a permanent bond between our clients and our amazing staff of compassionate and qualified veterinary professionals. When you join our family, you will be helping to create healthier lives for countless pets and their families.

Joining the Customer Service Representative team at Northridge Animal Hospital, you can enjoy a meaningful career in a fun but professional team-oriented atmosphere. We value the personal and professional growth of all staff members. If you have the ability to work in a fast-paced environment, strive to never stop learning, and have a fiery passion for vet medicine, Northridge Animal Hospital may be the place for you!

As an experienced Customer Service Representative, you already know what it takes to be a successful veterinary professional. Some of the key skills that we are looking for with this particular opportunity include:

• Answer incoming phone calls, take messages, and assist with basic client inquiries.

• Acquire knowledge of our services to effectively assist clients and patients.

• Deliver exceptional customer service and maintain the highest standard of emergent patient care.

• Accurately document all necessary information in client/patient records.

• Familiarity with infectious diseases, prevention, and steps to reduce or eliminate transmission.

• Handle cash transactions, including deposits and invoicing.

• Strong communication skills with both colleagues and clients.

Your talent and skill as a Customer Service Representative are certainly essential to your success in this role. We’ll love your expertise, passion, eagerness to grow and learn, and ability to work well with a team. In addition, there are also some other qualities that are important to us. These qualities include: 

• Ability to build rapport with clients, fellow team members, and leadership. 

• Client education and communication skills that convey our recommendations to clients in an easily understandable and professional manner. 

• Maintaining a positive, supportive approach at all times. Never stopping learning and to never stop sharing knowledge. 

• Patience and kindness, compassion and understanding, especially in challenging situations. Team leadership and motivation.

This is a full-time position for an experienced (at least 1 year) Customer Service Representative. Our goal is to attract talented veterinary professionals like you. In doing so, we have a flexible approach to compensation based on your skill level and potential. 

Benefits include:

Financial Benefits:  

• 401(k) matching & Roth Retirement Savings Plan 
• Flexible Spending Account 
• 529 Savings Plan 
• Tuition Support Program 
• Referral bonus program  

Wellness Benefits:  

• Health Insurance, including medical, dental, and vision 
• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance 
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only) 
• Sick Time / Paid Time Off 
• Free/discounted lab work for all employee pets 
• Pet discounts on services and products 
• Pet food discount program  

Workplace Benefits:  

• Quarterly Team Rewards Bonus Program 
• Professional development opportunities  
• Continuing education allowance 
• Uniform allowance  

Lifestyle Benefits: 

• Six paid holidays 
• Employee Assistance Program 
• Employee discount program

Come join our team! We look forward to your contributions toward a meaningful mission where you will make a difference in the lives of pets and their owners!

Diversity, equity, and inclusion are core values at Northridge Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.