Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, followed by scheduled appointments. Though we can't always anticipate emergencies or cases that take longer than the scheduled time, we will make a sincere effort to see scheduled appointments on time. Please call (706) 507-5101 to schedule an appointment.
If you are unable to come during available appointment times, a drop-off arrangement may also be made starting as early as 7:30 AM Monday through Friday. A drop-off means that you leave your pet with us to complete the medical care needed and pick him/her up at a later time. Please leave a contact number where you may be reached in case our doctors or staff have questions.
Patient Arrival Policy
For the safety of all our patients, required vaccinations must be up to date for all pets admitted to the hospital. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. For this reason, we ask you to restrain your pet. All dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
Payment
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and Scratchpay.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
